Privacy Policy
Last updated:
Information We Collect
Red Folder Research ("RFR," "we," "us") collects information you provide directly when you request access to our services, submit cases through our portal, or contact us. This includes your name, email address, phone number, firm name, and case-related information necessary to perform our research services.
How We Use Your Information
We use the information we collect to provide our insurance policy research services, communicate with you about your cases, process billing and invoices, improve our services, and comply with legal obligations.
Information Sharing
We do not sell your personal information. We may share information with insurance carriers and databases as necessary to perform our research services, with payment processors for billing, and as required by law.
Data Security
We implement appropriate technical and organizational measures to protect your information, including encryption in transit and at rest, access controls, and regular security audits.
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Case data is retained in accordance with applicable legal hold requirements.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at [email protected]. We will respond to your request within 30 days.
Your Privacy Choices
Red Folder Research does not sell or share your personal information. Non-essential analytics cookies load only with your consent. You can change your choice at any time using the Cookie Settingslink in the site footer. You may also request access to, correction of, or deletion of your personal information (see "Your Rights" above); we respond within 30 days.
Cookies and Analytics
We collect identifiers (such as a randomly assigned analytics ID) and internet/usage activity (such as pages viewed). We use a small number of cookies and similar technologies, described below. Strictly necessary items are always active; analytics load only after you opt in via our consent banner. We use the following service providers, who may receive the associated data: Google Analytics (Google LLC) and Sentry (Functional Software, Inc.). We do not use these for cross-context behavioral advertising, and Google Signals / ad personalization are disabled.
| Name / Technology | Purpose | Category |
|---|---|---|
| rfr-cookie-consent | Stores your cookie choice | Strictly necessary |
| Authentication & security (portal sign-in, CSRF) | Keeps you signed in and protects requests (client portal only) | Strictly necessary |
| Sentry — error monitoring | Detects and diagnoses site errors (no replay; PII off) | Strictly necessary |
| Google Analytics (_ga, _ga_*) | Aggregate site-traffic measurement | Analytics (opt-in) |
| Sentry — performance traces | Sampled performance monitoring | Analytics (opt-in) |
We do not use Sentry session replay. Manage your preferences any time via the Cookie Settings link in the footer.
Contact Us
If you have questions about this privacy policy, contact us at [email protected] or call (208) 401-5698.